TERMS & CONDITIONS
2. TERMS & CONDITIONS
2.1 Introduction
These Terms and Conditions govern access to and use of the CakeToHome website and the purchase of cakes and bakery products through our platform.
By accessing the website, creating an account or placing an order, you agree to these Terms and Conditions.
2.2 Eligibility
Customers must have the legal capacity to enter into a binding contract under applicable Indian law.
Orders placed on behalf of another person remain the responsibility of the person placing the order.
2.3 Product Information
We make reasonable efforts to ensure that product descriptions, photographs, prices, sizes, flavours and customisation options are accurate.
However, cakes are handcrafted food products. Minor variations may occur in:
Colour.
Shape.
Decoration.
Finishing.
Texture.
Weight.
Appearance.
Such variations are acceptable where they do not materially change the agreed product specifications.
All cakes are handcrafted. Product photographs and design images shown on our website, social media and other channels are for illustration only, so the cake delivered may not look 100% identical to the photograph. Differences in design, decoration, colour, shape and finishing that arise from handcrafting are not a defect and do not entitle the customer to a refund, replacement or cancellation, provided the cake matches the confirmed specifications.
2.4 Product Availability
All products are subject to availability and production capacity.
Certain products may require advance ordering.
CakeToHome may temporarily suspend products because of ingredient shortages, operational limitations, food safety concerns or other genuine business requirements.
2.5 Order Placement
Customers must review the order carefully before checkout.
The following information must be checked:
Product name.
Flavour.
Size.
Quantity.
Customisation.
Personalised message.
Delivery date.
Delivery slot.
Delivery address.
Contact details.
Total amount.
2.6 Order Confirmation
An order is considered accepted when CakeToHome confirms it through the website, email, SMS, WhatsApp or another official communication channel.
An automated payment notification alone does not necessarily establish order acceptance.
Customers should retain their order confirmation for reference.
2.7 Strict No-Cancellation Policy
All confirmed orders are final. CakeToHome does not ordinarily accept customer-initiated cancellation requests after order confirmation.
This applies to:
Standard cakes.
Customised cakes.
Photo cakes.
Birthday cakes.
Anniversary cakes.
Celebration cakes.
Bakery products.
Special event orders.
Customers are responsible for reviewing all order information before completing checkout.
This policy does not remove any cancellation or other statutory remedy that cannot legally be excluded.
2.8 Strict No-Change-of-Mind Refund Policy
CakeToHome does not provide refunds merely because a customer:
Changes their mind.
Changes event plans.
No longer requires the product.
Selects the wrong flavour.
Selects the wrong size.
Provides incorrect personalisation instructions.
Dislikes a product that matches the confirmed specifications.
Fails to receive an order due to their own incorrect delivery information or unavailability.
Refunds and other remedies required by applicable law remain available.
2.9 Customer Responsibilities
Customers must:
Provide accurate contact information.
Provide a complete delivery address.
Select the correct delivery date.
Verify the product and flavour.
Verify the cake size and quantity.
Check spelling and customisation instructions.
Ensure the recipient is available.
Follow product storage instructions.
Avoid fraudulent or abusive orders.
2.10 Pricing
All prices will be displayed in INR.
Applicable taxes, delivery charges and other additional charges will be disclosed before the customer completes the transaction.
The price accepted at checkout will apply to the confirmed order, subject to correction of an obvious technical or pricing error before acceptance.
2.11 Customised Products
Customised products are prepared according to customer instructions.
The customer is responsible for verifying all supplied information.
CakeToHome may suggest reasonable alternatives if a requested design or ingredient is unavailable.
Material substitutions or changes will be communicated appropriately.
2.12 Account Security
Customers are responsible for maintaining the confidentiality of their account credentials.
Customers must notify CakeToHome if they suspect unauthorised access.
2.13 Prohibited Activities
Customers must not:
Place fraudulent orders.
Use stolen payment credentials.
Submit unlawful content.
Attempt to disrupt website functionality.
Abuse customer support personnel.
Misuse promotional offers.
Attempt unauthorised access to systems.
2.14 Limitation of Liability
Nothing in these Terms excludes liability or consumer remedies that cannot legally be excluded.
To the extent permitted by applicable law, CakeToHome will not be responsible for indirect or consequential losses that are not legally recoverable.
2.15 Governing Law
These Terms are governed by the laws of India.
Disputes will be subject to the jurisdiction of competent courts and consumer commissions, as applicable under law.
Customers retain their statutory rights to approach appropriate consumer authorities.