GRIEVANCE REDRESSAL

9. GRIEVANCE REDRESSAL 9.1 Grievance Officer In accordance with applicable Indian laws, including the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, the details of our Grievance Officer are: Name: Vighnesh Prasad Designation: Proprietor Email: caketohomeoffice@gmail.com Phone: +91 81389 16888 Address: 16/956, Thannimukku, Mayyanad, Kollam, Kerala - 691303 Working Hours: Every day, 10:00 AM to 10:00 PM 9.2 How to Raise a Grievance Customers may submit a grievance by email or phone, including: Order ID, where applicable. Name and registered mobile number. A clear description of the grievance. Supporting photographs, videos or documents. 9.3 Timelines We will acknowledge a grievance within 48 hours of receipt and aim to redress it within one month of receipt, or within any shorter period required by applicable law. 9.4 Privacy and Data Protection Grievances Complaints about the handling of personal data, or requests to exercise privacy rights described in Section 1.7, may be sent to the Grievance Officer or the privacy contact in Section 1.12. Where applicable law provides a right to approach a data protection authority, that right is not affected by this policy. 9.5 Escalation If a grievance is not resolved to your satisfaction, you may approach the appropriate consumer forum, consumer commission or other competent authority. You may also contact the National Consumer Helpline at 1915 or through the National Consumer Helpline portal.