CANCELLATION POLICY

4. CANCELLATION POLICY 4.1 Strict No-Cancellation Policy CakeToHome follows a strict no-cancellation policy for confirmed customer orders. Once an order is accepted and confirmed, customers cannot ordinarily cancel it. This applies because products may be prepared according to individual requirements, with ingredients, labour and production capacity allocated specifically to the order. 4.2 Customer-Initiated Cancellation Cancellation requests will not ordinarily be accepted for reasons including: Change of mind. Change of plans. Wrong product selection. Wrong flavour selection. Incorrect size selection. Incorrect personalisation submitted by the customer. Change in delivery preferences. Recipient unavailability. Personal circumstances. 4.3 Customised Orders Orders involving personalised designs, photographs, messages, special decorations or event-specific requirements are final once confirmed. 4.4 Order Modifications Changes to confirmed orders are not guaranteed. CakeToHome may consider a modification only if operationally possible and expressly approved by our team. No modification is effective until confirmation is communicated to the customer. 4.5 Business-Initiated Cancellation In exceptional circumstances, CakeToHome may be unable to fulfil an accepted order due to: Product unavailability. Ingredient shortages. Production failure. Delivery restrictions. Food safety concerns. Unexpected operational disruptions. Other genuine circumstances. In such situations, customers will be informed and provided an appropriate resolution, including a refund where required by law. 4.6 Legal Rights Nothing in this policy removes a statutory right or remedy that cannot legally be excluded.