GENERAL DISCLAIMERS

11. GENERAL DISCLAIMERS 11.1 Website Availability We make reasonable efforts to keep the website available and error-free but do not guarantee uninterrupted access. The website may be unavailable due to maintenance, technical failures or events beyond our control. 11.2 Images Product images are for illustration. As all cakes are handcrafted, the actual product may not look 100% identical to the photograph, as described in Section 2.3. 11.3 Force Majeure CakeToHome will not be liable for failure or delay in performing its obligations caused by events beyond its reasonable control, including natural disasters, severe weather, strikes, riots, government restrictions, power or utility failures, supply chain disruptions, pandemics and technology failures. Where an accepted order cannot be fulfilled because of such an event, the customer will be informed and offered an appropriate resolution, including a refund where required by law. 11.4 Third-Party Services We are not responsible for the acts or omissions of independent third-party services such as payment gateways and telecommunications providers, except to the extent required by law. 11.5 Severability If any provision of these policies is held invalid or unenforceable, the remaining provisions will continue in full effect. 11.6 Entire Agreement These policies, together with the order confirmation, form the entire agreement between the customer and CakeToHome in relation to the purchase of products through the website. 11.7 Changes to Policies CakeToHome may update these policies from time to time. Changes apply to orders placed after the updated version is published. The Effective Date, Last Updated date and Policy Version at the top of this document indicate the current version. 11.8 Statutory Rights Nothing in these policies limits any right or remedy available to customers under applicable consumer protection or other laws that cannot lawfully be excluded.