PRIVACY POLICY
1. PRIVACY POLICY
1.1 Introduction
CakeToHome ("CakeToHome", "we", "our" or "us") respects the privacy of individuals who visit our website, create accounts, purchase products or communicate with our business.
This Privacy Policy explains how we collect, use, process, store and protect personal information.
By accessing our website or placing an order, you acknowledge this Privacy Policy.
1.2 Information We Collect
We may collect the following categories of information.
A. Personal Information
Full name.
Mobile number.
Email address.
Billing address.
Delivery address.
Account details, where applicable.
B. Order Information
Order ID.
Products purchased.
Cake flavour and size.
Product quantity.
Customisation details.
Personalised cake messages.
Delivery date and time slot.
Delivery instructions.
Order history.
Customer support communications.
C. Payment Information
Payments may be processed through authorised third-party payment gateways.
We may receive transaction references, payment status, payment method information and other transaction-related details.
We do not intentionally store complete card numbers, CVV codes, UPI PINs, banking passwords or other confidential payment credentials.
D. Technical Information
IP address.
Browser type.
Device information.
Operating system.
Website usage information.
Referring website.
Cookies and similar technologies.
E. Communication Information
Emails.
WhatsApp messages.
Customer support conversations.
Feedback.
Reviews and ratings.
Complaint records.
1.3 Purpose of Collection
We collect and process information for the following purposes:
Creating and managing customer accounts.
Receiving and processing orders.
Preparing customised products.
Coordinating delivery.
Communicating order status.
Processing and verifying payments.
Investigating payment disputes.
Handling complaints and customer support.
Preventing fraud and unauthorised activities.
Improving website functionality.
Analysing business performance.
Sending promotional communications where permitted.
Maintaining accounting and statutory records.
Complying with applicable laws.
1.4 Sharing of Information
We may share relevant information with authorised service providers, including:
Payment gateway providers.
Delivery and logistics partners.
Website hosting providers.
Technology service providers.
Customer relationship management platforms.
WhatsApp and communication service providers.
Analytics and security providers.
Professional advisers.
Government or regulatory authorities where legally required.
Information will be shared only to the extent reasonably necessary for the relevant purpose or otherwise permitted by law.
We do not sell customers' personal information as a business practice.
1.5 Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, modification, loss and misuse.
These measures may include:
Access restrictions.
Secure authentication.
Encryption where appropriate.
Security monitoring.
Backup procedures.
Restricted employee access.
Third-party service provider controls.
No electronic transmission or storage system can be guaranteed to be completely secure.
1.6 Data Retention
Personal information will be retained for as long as necessary for the purposes for which it was collected, including:
Order fulfilment.
Customer support.
Accounting.
Tax compliance.
Legal obligations.
Fraud prevention.
Dispute resolution.
Information that is no longer necessary will be deleted or anonymised, subject to applicable retention requirements.
1.7 Customer Privacy Rights
Subject to applicable law, individuals may request:
Access to their personal information.
Correction of inaccurate information.
Updating of personal details.
Erasure of personal information where legally permissible.
Withdrawal of consent where processing is based on consent.
Information about applicable data processing.
Submission of privacy complaints.
Exercise of other rights available under applicable data protection laws.
Requests may be submitted using the contact information provided in this policy.
1.8 Children's Information
Customers should not submit personal information belonging to children without appropriate parental or lawful guardian authority.
Where applicable, CakeToHome will follow legal requirements relating to children's personal data.
1.9 Third-Party Websites
Our website may contain links to external websites, payment services or social media platforms.
Their privacy practices are governed by their respective policies.
CakeToHome does not control the privacy practices of independent third-party websites.
1.10 Data Breaches
Where a personal data breach occurs, CakeToHome will investigate and take appropriate containment and remedial measures.
Notifications to affected individuals and relevant authorities will be made where required under applicable law.
1.11 Policy Changes
CakeToHome may update this Privacy Policy to reflect changes in business operations, technology or legal requirements.
The latest version will be published on our website.
1.12 Privacy Contact
Email: caketohomeoffice@gmail.com
Phone: +91 81389 16888
Address: 16/956, Thannimukku, Mayyanad, Kollam, Kerala - 691303