SHIPPING & DELIVERY POLICY

5. SHIPPING & DELIVERY POLICY 5.1 Delivery Coverage CakeToHome delivers to locations supported by its delivery network. Delivery availability will be determined using the PIN code or delivery address entered during checkout. Orders can only be placed for serviceable locations. 5.2 Delivery Charges Applicable delivery fees will be displayed before checkout confirmation. Delivery charges may vary according to: Delivery distance. Location. Delivery slot. Order value. Special delivery requirements. 5.3 Delivery Scheduling Customers may select available delivery dates and time slots. A selected time slot represents the delivery commitment or estimated delivery window displayed at checkout. Exact delivery minutes are not guaranteed unless expressly confirmed. 5.4 Freshness and Handling CakeToHome takes reasonable precautions during preparation, packaging and delivery to preserve product quality. Certain products require temperature-controlled handling. Customers must follow the storage instructions provided with the product. 5.5 Recipient Availability Customers must ensure that the recipient or an authorised individual is available at the delivery address. If the recipient is unavailable: The delivery partner may contact the recipient. A reasonable redelivery attempt may be considered. Redelivery may be subject to operational feasibility. Additional delivery charges may apply where disclosed and legally permissible. Because cakes are perishable, repeated delivery attempts may not be possible. 5.6 Incorrect Delivery Information Customers are responsible for entering correct delivery information. If incorrect information causes a delivery failure, CakeToHome will assess available options based on feasibility and applicable law. 5.7 Delivery Delays Delays may occur due to: Traffic congestion. Weather conditions. Road closures. Public events. Natural disasters. Vehicle breakdowns. Operational disruptions. Other circumstances beyond reasonable control. CakeToHome will make reasonable efforts to communicate significant delays. 5.8 Proof of Delivery Delivery may be verified through: Recipient acknowledgement. OTP verification. Delivery partner confirmation. Delivery photographs, where appropriate. Electronic delivery records. 5.9 Incorrect Delivery Status If an order is marked delivered but the customer disputes receipt, CakeToHome will investigate using available delivery information. 5.10 Failed Delivery Where delivery fails because of customer-provided incorrect information or recipient unavailability, CakeToHome may be unable to provide another delivery attempt. This does not apply where CakeToHome is responsible for the delivery failure.